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Effective Date: March 5, 2025
Vinyl is an AI-powered meeting transcription and note-taking service that helps you record, transcribe, summarise, and analyse your meetings. Our platform integrates with popular video conferencing tools to capture and transform your conversations into actionable insights.
Vinyl works by recording your meetings (with permission from participants), transcribing the audio using AI technology, and then generating summaries, action items, and key points. All processing is done securely on our servers, and the results are available to you in your secure Vinyl account.
Vinyl collects several types of data:
For a complete breakdown, please refer to our Privacy Policy.
Only authorised users who have been granted access to your meetings can view your recordings and transcriptions. This typically includes the meeting host and any participants or team members they've explicitly shared access with. Vinyl employees cannot access your content except in limited circumstances (such as responding to support requests or as required by law) and under strict access controls.
We use certain trusted third-party services to help deliver our platform. These include cloud infrastructure providers, AI processing services, and business operation tools. All third parties are bound by strict data protection agreements. We never sell your data or share it for advertising purposes. For a complete list of our subprocessors, please see our Subprocessor List.
Your data is primarily stored on servers located in Australia. However, some processing of meeting transcriptions and summaries is performed by our AI providers, which are based in the United States. All data transfers are protected by appropriate safeguards in compliance with applicable data protection laws.
We retain your data for as long as your account is active or as needed to provide you with our services. If you delete specific content, we will remove it from our active systems. If you delete your account, we will delete or de-identify your data within 30 days, except where we have legal obligations to retain certain information.
You can delete specific meetings, recordings, or transcriptions directly from your Vinyl dashboard. To delete your entire account and associated data, please go to Account Settings > Privacy > Delete Account, or contact us at hello@usevinyl.com.
No, Vinyl does not use your meeting content (recordings, transcriptions, or summaries) to train our AI systems. Your content remains private and is only used to provide the services you've requested.
We implement multiple layers of security:
As of March 2025, Vinyl has not experienced any security breaches that exposed customer data. We are committed to maintaining this record through robust security practices and continuous monitoring.
Vinyl's infrastructure is hosted on AWS, which maintains compliance with numerous security standards including ISO 27001, SOC 1/2/3, and more. We follow security best practices aligned with these standards. For enterprise customers requiring specific compliance information, please contact us at hello@usevinyl.com.
In the unlikely event of a data breach, we will:
Yes, Vinyl is designed with GDPR compliance in mind. We provide mechanisms for data subject rights, maintain records of processing activities, conduct data protection impact assessments where necessary, and have appropriate data processing agreements with our subprocessors.
You can exercise your GDPR rights (access, correction, deletion, etc.) by:
We will respond to all requests within 30 days.
Yes, Vinyl is designed to comply with major privacy regulations including the California Consumer Privacy Act (CCPA), the California Privacy Rights Act (CPRA), and the Australian Privacy Act. We regularly review our practices to maintain compliance with evolving regulations.
Recording laws vary by jurisdiction. Many places require one-party or all-party consent before recording conversations. Before recording a meeting with Vinyl:
Vinyl provides recording notification templates you can use, but it remains your responsibility to obtain proper consent in accordance with applicable laws.
Vinyl uses advanced AI technology to provide high-quality transcriptions, but no transcription service is 100% accurate. Accuracy typically ranges from 85-95% depending on audio quality, accents, technical terminology, and background noise. Always review AI-generated transcriptions for important meetings.
Vinyl partners with industry-leading AI providers for speech-to-text transcription and summarisation capabilities. Our primary AI processing partners are Assembly AI for transcription and Anthropic for summarisation and analysis. All partners meet strict security and compliance requirements.
While AI processing is core to Vinyl's service, you can control certain aspects of AI analysis in your account settings. For specific concerns about AI processing, please contact us at hello@usevinyl.com.
You can upgrade, downgrade, or cancel your subscription at any time by going to Account Settings > Billing > Subscription Management. Changes to your subscription will take effect at the start of your next billing cycle.
If you downgrade your plan, you'll maintain access to your data but may lose access to certain premium features. If you cancel your subscription, you'll have a grace period (typically 30 days) to export your data before it becomes inaccessible. After this period, your data will be deleted from our systems in accordance with our data retention policy.
No, Vinyl does not offer refunds on subscription payments. All sales are final. Please ensure you review our service carefully before subscribing. If you have questions about our service before purchasing, please contact hello@usevinyl.com.
Yes, we offer enterprise plans with additional features such as advanced security controls, dedicated support, custom integrations, and Service Level Agreements. For more information, please contact our sales team at sales@usevinyl.com.
Yes, we provide a Data Processing Agreement for enterprise customers and others who require it for compliance purposes. You can request our standard DPA by contacting hello@usevinyl.com.
Vinyl integrates with popular video conferencing platforms, calendar applications, and project management tools. For a complete list of current integrations, please visit our Integrations page. If you need a specific integration not currently available, please let us know at hello@usevinyl.com.
If you have any questions not answered here, please contact us at hello@usevinyl.com. Our support team is available Monday through Friday, 9am to 5pm AEST.
